Contact Us
We're Here to HelpWhether you have a question about your order, need help redeeming a code, or just want to get in touch — our support team is ready to assist.
Support Enquiries
Email: [email protected]
Response time: Within 24 hours on business days
For the fastest resolution, please include the following in your message:
- Your order number
- A brief description of the issue
- Any relevant screenshots or error messages
Before You Write to Us: Many questions are answered instantly in our FAQ. Common topics include where to find your code after purchase, how to redeem on various platforms, and our refund policy.
Business & Partnership Enquiries
For wholesale purchasing, supplier partnerships, or B2B platform access, please contact:
Email: [email protected]
We review all business enquiries and aim to respond within 2 business days.
Registered Address
Aetheria Global Technology Limited
Room P11, Flat 2C, 2/F, Hung To Ctr.,
94-96 How Ming St., Kwun Tong,
Kowloon, Hong Kong
This is our registered company address. For all support matters, please use email — walk-in enquiries are not accepted at this address.
Response Time Expectations
| Enquiry Type | Expected Response |
|---|---|
| Order & delivery issues | Within 24 hours (business days) |
| Refund requests | Within 24 hours (business days) |
| Business & partnership | Within 2 business days |
| Legal & compliance notices | Within 5 business days |